Refund policy

30-Day Return & Exchange Policy

We stand behind the quality of our products. If your item arrives damaged, defective, or misprinted, you’re eligible for a free replacement or full refund within 30 days of delivery.

📦 How to Request a Return:

Please email us at [camilla.flora25@gmail.com] within 30 days and include:

  • Your order number

  • A clear photo of the issue

Once approved, we’ll process your replacement or refund within 5–10 business days.

To be eligible for a return, your item must be:

  • In the same condition that you received it, unworn or unused, with tags, 
  • In its original packaging.
  • Accompanied by proof of purchase. 

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at camilla.flora25@gmail.com. 

Once return accepted - Please send to:

Camilla Flora
8623 McCowan Road, Unit #1342
Markham, ON L3P 4H1
Canada

🚫 What’s Not Returnable:

  • Items returned without prior contact

  • Incorrect size ordered (please refer to size charts carefully)

  • Change of mind or buyer’s remorse

  • Sale items or Gift Card

All products are made to order, and can't be restocked. We appreciate your understanding. 

🌎 Regions We Serve:

Returns and replacements are available for customers in:

  • US
  • Canada
  • Internationally 

Shipping times for replacements may vary depending on your location.

European Union 14 day cooling off period

f your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be:

  • Unworn and unused

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you if it was approved or denied. If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Your bank/credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at camilla.flora25@gmail.com